Shipping policy

 

🌍 Shipping Countries & Regions

We currently ship to the United States, United Kingdom, Australia, Canada, Asia, Europe, the Middle East, Africa, South America, and other countries and regions.

Your order will be carefully packaged and delivered to the address you provide. Please double-check that your shipping address is complete and accurate, including street name and house number. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

📦 Order Processing & Shipping

Orders are processed within 2 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with a tracking number.

🚚 Shipping Cost

Free Shipping on All Orders.

📅 Estimated Delivery Time

Region	Delivery Time
North America	6–12 business days
South America	15–23 business days
Europe	5–8 business days
East Asia	4–6 business days
Middle East	8–12 business days
Australia	5–10 business days
Africa	13–16 business days

🧾 Duties & Taxes

Customs duties and taxes are not included in the shipping fee and are the responsibility of the recipient. These charges vary by country and are based on the value of your order and local import regulations.

📬 Address Accuracy

Please make sure your shipping address is complete and correct. We are not responsible for packages that are lost or delayed due to address errors.

📦 Lost or Delayed Packages

If your package is marked as delivered but you have not received it, please first contact the shipping carrier. In some cases, carriers may mark packages as delivered before actual delivery, or may require additional information from you.

For other order or shipping-related issues, please contact our customer service team at support@marcjanie.com.