Shipping policy
🌍 Shipping Countries & Regions
We currently ship to the United States, United Kingdom, Australia, Canada, Asia, Europe, the Middle East, Africa, South America, and other countries and regions.
Your order will be carefully packaged and delivered to the address you provide. Please double-check that your shipping address is complete and accurate, including street name and house number. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
📦 Order Processing & Shipping
Orders are processed within 2 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with a tracking number.
🚚 Shipping Cost
Free Shipping on All Orders.
📅 Estimated Delivery Time
| Region | Delivery Time |
|---|---|
| North America | 6–12 business days |
| South America | 15–23 business days |
| Europe | 5–8 business days |
| East Asia | 4–6 business days |
| Middle East | 8–12 business days |
| Australia | 5–10 business days |
| Africa | 13–16 business days |
🧾 Duties & Taxes
Customs duties and taxes are not included in the shipping fee and are the responsibility of the recipient. These charges vary by country and are based on the value of your order and local import regulations.
📬 Address Accuracy
Please make sure your shipping address is complete and correct. We are not responsible for packages that are lost or delayed due to address errors.
📦 Lost or Delayed Packages
If your package is marked as delivered but you have not received it, please first contact the shipping carrier. In some cases, carriers may mark packages as delivered before actual delivery, or may require additional information from you.
For other order or shipping-related issues, please contact our customer service team at support@marcjanie.com.